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Returns, exchanges and refunds

Our return, exchange, and refund policy is naturally written in the DNA of our organization since 1969. 

- A $10 fee will apply for the return of items. We deduct this amount from the refund amount.

- To be exchanged or refunded, merchandise must be in its original packaging, not worn, and able to be resold.

- Unworn items purchased in the store and on the website may be returned within 30 days of the date of purchase for an exchange or refund. No returns will be accepted after the 30-day period. If this time period has expired, please contact one of our advisors at 1 866.756.4472

- The items must be returned with a copy of the original invoice using the prepaid postage label. Note that you must follow the instructions on the Product returns page .


Fast & Simple Returns in 4 simple steps 

Locate Return Label – Check the packaging. Remove the prefilled shipping return label from your original shipping package bag or box. 

Re-pack your Package – Reseal the original package with the product you’re returning inside. 

Apply the Return Label – Cover the initial shipping label on the resealed package by applying the prefilled return label over it. 

Ship your Return Package – Take the package to your local Canada Post, or the chosen courier that delivered your order.